Hours of Operation. We have experienced a significant failure in multiple segments of a highly resilient data storage system. Beyond the huge selection of securities to trade, IBKR wins fans with their extremely low margin rates and reasonable commissions on their IBKR Pro product. CMS100917). For additional information regarding margin loan rates, click here. Is a member NYSE - FINRA - SIPC and regulated by the US Securities and Exchange Commission and the Commodity Futures Trading Commission. Registered Office: 4 rue Robert Stumper, L-2557 Luxembourg. Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com. Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com Interactive Brokers … Issues switching from IBKR Lite to IBKR Pro. Options involve risk and are not suitable for all investors. The company that eventually became known as Interactive Brokers Group, the parent company of the online broker, was founded in 1978 by Thomas Peterffy. Lack of trading permissions when accessing some ETFs. It’s clear that Interactive Brokers has made strides with their customer service, especially since 2019, as they welcome a new generation of traders with IBKR Lite. Select the “More” option on the far bottom right part of the menu, and scroll all the way down to the last selection right above where you log out: “Help.” When you click on the “Help” option you will see a similar menu as above with various options allowing you to contact IBKR support, access FAQs and the user’s guide. The top half of the page features common support questions and encourages you to take advantage of their automated FAQ pages. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. The list of Quick Tips below contains responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above. Website: www.interactivebrokers.ie, Is licensed and regulated by the Central Bank of Hungary (Magyar Nemzeti Bank) under no. Before trading security futures, read the Security Futures Risk Disclosure Statement. For a copy click here. Performance cookies and web beacons allow us to count visits and traffic sources so we can measure and improve website performance. Select your local time zone from the drop-down list below to determine which Service Center is currently available to take your call. Interactive Brokers LLC. Functional cookies enable our website to provide enhanced functionality and personalisation. But wait, there’s even better news: Recently, Interactive Brokers launched a new tier of service called IBKR Lite, which places it in direct competition with Robinhood for casual and beginner traders. Do your own research and/or consult a financial professional before investing your money. Call Interactive Brokers customer service line – You can call Interactive Brokers and expect to speak to a real, live representative (unlike Robinhood, which offers no live phone support) by calling 1 (877) 442-2757. We hope that Interactive Brokers continues to enhance their customer service operations as it is one of the very best platforms that caters to both beginner (IBKR Lite) and advanced (IBKR Pro) traders. Hauptgeschäftssitz: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com. The turnaround time was less than 24 hours each time we used it. Before trading, please read the Risk Warning and Disclosure Statement. Business Details. The risk of loss in online trading of stocks, options, futures, currencies, foreign equities, and fixed Income can be substantial. IBKR Lite offers commission-free trading for stocks and ETFs listed on US-based exchanges. Business Profile. Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com, Is a member of the Investment Industry Regulatory Organization of Canada (IIROC) and Member - Canadian Investor Protection Fund. They do not directly store personal information, but uniquely identify your browser and internet device. Registered Office: Kasumigaseki Building 25F, 2-5 Kasumigaseki 3-chome, Chiyoda-ku, Tokyo, 100-6025 Japan. Supporting documentation for any claims and statistical information will be provided upon request. Many services have already been restored and the remaining services are expected to be available promptly. Interactive Brokers … No. Registered Office: Suite 1512, Two Pacific Place, 88 Queensway, Admiralty, Hong Kong SAR. However, if you have questions please contact us via message center in Client Portal. Our personal experience has found the chat feature to connect with a customer service representative through the customer portal relatively quick and efficient, albeit no-frills. As a result, when you first encounter Interactive Brokers, you may have questions and need help from their customer service team. When I had customer service questions early on in my Interactive Brokers experience I mainly relied on the chat feature in the customer service platform. Calls to Interactive Brokers' Service Desks may be recorded for quality control purposes. IB offers 24-hour customer service via regional Customer Service Centers located through-out America, Europe and Asia. This is partly a reflection of what a great value and overall experience the broker offers, even with a less than stellar customer service experience. Some customers on the East Coast of the US reported being locked out for the entire trading session through the closing bell. Here is the recommended order in contacting Interactive Brokers customer support, with the urgency level in descending order: If you are currently logged into the IBKR client portal on desktop, it’s relatively easy to find the support area. Trading on margin is only for sophisticated investors with high risk tolerance. One of the most common issues customers with lower balances mentioned was inattentive or non-existent customer support. As traders gain more experience and look to add professional market data and analytics tools to the mix, more questions and issues may arise. Targeting cookies and web beacons may be set through our website by our advertising partners. We took a scroll on the Reddit Interactive Brokers page to get a sense of the most common customer support issues that IBKR clients were running into. Phone: +81 (0)3-4588-9700 (On business days from 8:30-17:30 JST). These options come at the expense of an overly welcoming user interface and a lot of (digital) hand holding that Robinhood specializes in. The amount you may lose may be greater than your initial investment. For a copy call Interactive Brokers' Client Services on 312-542-6901. Before trading, clients must read the relevant risk disclosure statements on our Warnings and Disclosures page . Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. Trading on margin is only … CIN-U67120MH2007FTC170004. Both online and phone support generates a wide variety of complaints on Reddit, but it’s difficult to know how much of these shortcomings fall on IBKR itself. Interactive Brokers traditionally provided tiered service to customers based on how valuable they were to the broker. Interactive Brokers is an extremely popular and fully-powered online broker. You may lose more than your initial investment. Interactive Brokers … Interactive Brokers LLC. We are not licensed financial professionals. It’s also important to highlight that any broker will have a selection of customer service issues at any given time and face challenges as they digest new and inexperienced customer inquiries, many of which related to the customer’s own misunderstandings of basic rules and regulations rather than any specific issue with the broker itself. As of November 1st 2018 IB no longer will support Internet Explorer version 10 or below. Unless your query is extremely urgent we recommend taking advantage of the customer service chat which we found to be reasonably quick and effective. Security futures involve a high degree of risk and are not suitable for all investors. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. Registered Office: #40-02A, Asia Square Tower 1, 8 Marina View, Singapore 018960. Customers reported extreme dissatisfaction with IBKR’s communication around this issue, since the outage was evident hours before the opening bell and any acknowledgement from the company’s social media accounts. Interactive Brokers Canada Inc. es un intermediario bursátil de solo ejecución y no proporcionaasesoría de inversión o recomendaciones respecto a la compra o venta de valores o derivados. Thomas Peterffy, Interactive Brokers Founder, joins 'Closing Bell' to discuss its fourth quarter results. BroStocks is a financial entertainment and education web site. Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, H3A 3J6, Canada. Menu Options. Due to its more powerful platform and complex user interface, it is much more likely that novice investors will run into occasional tech glitches or have questions on where to find something. For a copy call Interactive Brokers' Client Services on 312-542-6901. Here is a selection of the most common issues: Compared to a similar list of queries when reviewing Robinhood’s customer service we notice the types of issues experienced by Interactive Brokers’ clients tend to be more sophisticated in nature and are more often related to advanced trading issues, technology issues with the more in-depth Trader Work Station (TWS) platform and quite a few international questions related to currency transfers (IBKR operates brokerage services in dozens of countries). All information on this site and in the following post should not be construed as investment advice or a specific recommendation. The company is now listed on the NASDAQ under the ticker: IBKR. Website: www.interactivebrokers.ca. 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